2024–2026
Aalto University — AI Service Strategy & Compliance Redesign
Context
Multiple Aalto units held part of the picture for how AI tools could be adopted — legal, HR, IT, finance, end-user services. The compliance process needed to be one shared service rather than five overlapping ones.
Work
As service designer:
- Brought stakeholder voices together across units
- Mapped customer journeys for each group inside the university
- Integrated their needs into a single service
Outcome
The working documents now in use across cross-functional teams:
- Service blueprints
- Customer journey maps
- Maintenance roadmaps
