Designing how people and technologyinteract, relate, and work together.Twenty-five years of practice.

Strategic service design for emerging technologies, data, and digital culture.
Rooted in how people, culture, and technology shape each other.

Currently working with university leadership, technology teams, and policy networks.

Based in
Helsinki — open to advisory and collaboration.

How I work

The work begins with the relationship between people and technology.
From there, the strategy and services follow.

That means starting with the people doing the work, the systems they are inside, and the conditions they cannot easily change.

Then: vision, services, roles, and the small operational details that decide whether a strategy survives contact with everyday work.

The discipline is design thinking — iterative, evidence-led, and developed in dialogue with the people who will live with the result.

01

A human–cultural perspective

Understanding how technology shapes culture, and how culture shapes its adoption.

02

Strategic & service design practice

Turning direction into structures organisations can inhabit and carry forward on their own.

03

Ethical & responsible practice

Treating stakeholder complexity, power dynamics, and constraints as the material itself.

What I do

Three areas of work. The same question shapes them — what is this for?

Service design & strategy

Designing services where technology is one collaborator among many.

Customer journeys, service blueprints, and operating models that hold across legal, IT, finance, and end-user services. For organisations adopting AI and emerging technologies at institutional scale.

Ethics & responsible adoption

Translating policy into something an organisation can actually inhabit.

Working alongside leadership, legal, and operations on AI governance, compliance, and the everyday reality of adoption — where most ethics work either stalls or quietly fails. Children and youth as a dedicated focus through Open Futures Lab.

Strategy for transformation

Long-horizon transformation work with universities and the public sector.

Vision, purpose, service offerings, roles, and roadmaps. Aligning institutional capacity with the questions that matter — what is this for, for whom, on whose terms.

Selected Cases

Recent and ongoing work.

2024–2026

Aalto University — AI Service Strategy & Compliance Redesign

Context

Multiple Aalto units held part of the picture for how AI tools could be adopted — legal, HR, IT, finance, end-user services. The compliance process needed to be one shared service rather than five overlapping ones.

Work

As service designer:

  • Brought stakeholder voices together across units
  • Mapped customer journeys for each group inside the university
  • Integrated their needs into a single service

Outcome

The working documents now in use across cross-functional teams:

  • Service blueprints
  • Customer journey maps
  • Maintenance roadmaps

Co-founder · 2024–ongoing

Humans & Creatures — Strategic Advisory Cooperative

Context

A futures-focused design and strategy collective working with companies and organisations across 22+ industries. Built around the question of how emerging technologies should be adopted in ways that hold cultural, ethical, and emotional dimensions, not only technical ones.

Work

As co-founder, leading creative strategy, vision building, and speculative prototyping with clients. Developing public frameworks and narratives that propose alternatives to dominant tech adoption patterns. Facilitating cross-sector workshops, foresight labs, and the SocAIety multi-agent AI research initiative.

Outcome

An operating cooperative with a network of 22 partner companies. Public frameworks and methods used in client engagements and shared back to the field. Ongoing research output, including the SocAIety project on coordinated AI agents.

Business Finland · 2020–2022

AI Ethics in Education — Trust in Algorithmic Systems

Context

Two AI-driven learning platforms were already in use — Reaktor’s Elements of AI and Rockway. The question was whether learners trusted what these systems recommended, and on what basis.

Work

As research lead on AI ethics:

  • Designed the trust research across both platforms
  • Ran studies with over 1,500 users
  • Focused on transparency in recommendation systems

Outcome

Findings that fed into the work that followed:

  • A clearer picture of how learners read trust and transparency
  • Inputs into the next iteration of both platforms
  • Continued use of the work in education-AI policy discussions

Humans & Creatures · Ego AIQ · Save LAN · 2025–2026

SocAIety — Multi-Agent AI Research

Context

A consortium of 22 companies wanted to understand whether teams of AI agents — working together rather than as single assistants — could meaningfully extend what their organisations offer.

Work

As research lead, with Haaga-Helia students:

  • Designed the research across the 22 companies
  • Oversaw structured interviews with founders and practitioners
  • Mapped how agents work together in real contexts

Outcome

What the research produced:

  • A governance framework for human-in-the-loop oversight
  • Strategic recommendations for adopting coordinated agent systems
  • A clearer view of where the limits sit

Co-founder & Innovation Lead · 2025–ongoing

Open Futures Lab — Digital Governance & Advisory for Children and Youth

Context

Children’s rights to data, voice, and attention are increasingly shaped by AI systems they did not choose and cannot meaningfully consent to. Rights frameworks exist on paper but rarely arrive in the rooms where the actual systems get built — design teams, regulatory drafts, product decisions.

Launching soon.

The starting point is often unclear — shaped gradually through deciphering the interconnections between context, people, and constraints.

Speaking & teaching

Speaking & teaching

Keynotes and lectures on AI adoption, ethics, and the cultural dimensions of technology change. Workshops with universities, public sector organisations, and policy networks.

  • 2025

    Ethical Considerations and Human-Focused Design in the Age of AI

    Keynote · Chinese University of Hong Kong

  • 2025

    Ethical Considerations and Human-Centered Design in the Age of AI

    Keynote · AI for Good, Tokyo

  • 2025

    Kids Leading the AI Conversation

    Co-lead · MyData Global Conference

  • 2024

    Generative AI — Between Enthusiasm, Skepticism, and a Levelheaded Perspective

    Keynote · Aue Symposium, Zurich University

  • 2024

    Synthetic Seeds: Personal AI Assistants in Shaping Creativity

    Panellist · MyData Global Conference

  • 2022

    Applying Diverse Knowledge Systems to Systemic Risks of Rapid Technological Change

    United Nations STI Forum, New York

  • 2022, 2021

    Design for the Posthuman Era

    Teaching · Aalto University

  • 2024

    Generative AI — Between Enthusiasm, Skepticism, and a Levelheaded Perspective

    Panel · Aue Symposium, Swiss Embassy, Finland

  • 2024

    Interview — Talouselämä (Business Now)

    AI and socio-technological impact

  • 2021

    Methods and practices for supporting inclusion using video-conferencing tools

    Workshop · AfriCHI Conference

  • 2020

    Tailoring ethical learning technology

    Workshop · MyData Global Conference

  • 2020

    Culture, Future, Technology — Norms and games

    Talk & workshop · MESH

  • 2019

    Design for transhuman systems

    Teaching · Aalto University

Writing & research

Writing & research

PhD in New Media Design from Aalto University, completed in 2025. The thesis examined how interaction design can respond to dynamic, real-world contexts. Recent work has included AI ethics in education and algorithmic transparency in recommender systems.

  • 2025

    PhD in New Media Design — contextually responsive interaction design

    Aalto University Media Lab · Read the thesis →

  • 2024

    AI and Socio-Technological Impact

    Interview · Talouselämä (Business Now)

  • 2022

    Trust in Finnish ed-tech: AI ethics in recommender systems

    Research lead · Helsinki University · Cicero Learning

  • 2018

    Excellence in Research in Vocational Education and Training

    European Commission Award · LeGroup, Aalto University

About

I’ve always been interested in what sits underneath things. The quiet forces that shape how we think, behave, and relate to the world around us.

That interest started in philosophy and history, and gradually moved through design, New Media, animation, and human–computer interaction — different ways of exploring the same underlying questions about people, technology, and culture.

— Outside the strategic work

An active member of MyData Global, as well as Pixelache, Helsinki’s transdisciplinary art and culture-technology collective. Previously working in performing arts, applying the research method developed during the PhD: Culture Coding. Interactive Game design lead for Lim, an immersive experimental theater piece. Collaborator on electronic arts and new media immersive performances.

— Career highlights

  • 2025–presentCo-founder & Innovation Lead, Open Futures Lab — digital governance for children and youth
  • 2024–presentService Design Strategist, Aalto University — Data, Analytics and ML / AI platforms, IT Service Development
  • 2024–presentCo-founder, Humans & Creatures — strategic advisory cooperative
  • 2022Visiting Scholar, MIT Media Lab
  • 2020–2022Research Package Lead, AI & Ethics — Cicero Learning, University of Helsinki
  • 2015–2025PhD researcher in New Media, Media Lab, Aalto University
  • 2013–2019Founder & CEO, OYOs Games — AR ed-tech, funded by Nokia, Microsoft, Aalto
  • 2006–2013Creative Lead — film postproduction, 3D animation, and digital media

— Research background

Earlier in my career, I conducted academic and practice-based research on human–AI interaction, collaborative systems, and digital culture. This work continues to inform how I approach strategy, ethics, and system design today.

Selected academic publications

  • Algorithmic and data transparency improve the user–platform trust relationship
    Pejoska, J., Martikainen, S., Falcon, M. · AI in Learning Conference, 2021
  • Are you there? Presence in collaborative distance work
    Bauters, M., Pejoska, J., Durall, E., et al. · Human Technology, 2021
  • Heart rate sharing at the workplace
    Wikström, V., Falcon, M., Martikainen, S., Pejoska, J., et al. · Multimodal Technologies and Interaction, 2021
  • Methods and practices for supporting inclusion using current video-conferencing tools
    Pejoska, J., Bauters, M. · AfriCHI Conference, 2021
  • Designing for active engagement in online learning environments
    Ogunyemi, A., Bauters, M., Pejoska, J., Quaicoe, J. · AfriCHI Conference, 2021
  • Social augmented reality: Enhancing context-dependent communication and informal learning at work
    Pejoska, J., Bauters, M., Purma, J., Leinonen, T. · British Journal of Educational Technology, 2016
  • Mobile augmented communication for remote collaboration in a physical work context
    Pejoska-Laajola, J., Reponen, S., Virnes, M., Leinonen, T. · Australasian Journal of Educational Technology, 2017

Research prototypes & systems

  • Mood — recognizing emotions from live audio (2018)
  • VoiceX — improve your speechcraft (2018)
  • Phrazer app (2018)
  • Nodders app (2018)
  • Social augmented reality app (MindTrek, 2015)

Other research contributions

  • Should affect be monitored at work? (2019, in press)
  • Emotion Hack Day — building a happier internet (2018)
  • R2 Learning Layers tools in the Layers ecosystem (2015)
  • 2 Layers tools for artefact and mobile layer (2014)

Full list available upon request or via Google Scholar.

Also, a social person, culture lover and a mother of two boys.

Contact

If the work resonates,
a note is welcome.

Send a note